FAQS

 Tel: 877-45-44-33
E-Mail: shop@store.uk

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provide
for over 24h, every day.

FAQs. General Information

I haven't received my item. What can I do?

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Credit Card Safety

Our goal is to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard.

Collection & Use of Personal Information

When you visit www.kitsbyshop.com, with the help of our third party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.

We collect certain personally identifiable information when you sign in to the ; register for online shopping; participate in a contest, promotion or survey; or, request other services that require information, registration or subscription. This information may include your name, billing address, phone number, e-mail address, credit card number and expiration date, your birth date, your driver's license number and state of issuance to verify your identity. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, KID CARE cookie information and the page you requested).

Except as described below, KID CARE will not sell, share or rent your personally identifying information obtained online to any third party. KID CARE may share personally identifiable information about you to other companies or people if we have your consent or need to share such information with our third party authorized agents in order to communicate with you about our products, services, and promotions, or to notify contest winners or fulfil promotional obligations. In addition, we may need to share such information with companies that work on behalf of KID CARE in order for them to provide a product or service you have requested, to respond to subpoenas, court orders or legal process, or if we find that your actions on our website violate KID CARE's Terms of Use or any of our usage guidelines.

KID CARE may also share aggregate site and demographic information (such as age, gender, types of products or services purchased, and www.kitsbyshop.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.

Please be aware that our site may contain links to other sites hosted by third parties.

KID CARE does not control and is thus not responsible for the content or privacy practices and policies of such other sites.

Customer Accounts

If you decide to become a www.kitsbyshop.com member, you agree to (1) provide accurate, current and complete information about yourself as prompted by the appropriate registration form, (2) maintain and update your information to keep it accurate, current and complete, and (3) comply with these Terms. You may review, correct, change or update your membership information by visiting the Your Accunt section of www.kitsbyshop.com.

You acknowledge that if any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right, at our sole discretion, to suspend or terminate your membership. As part of the membership sign in process, you will be asked to select a member name and password. You may not choose a member name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion.

We reserve the right to reject any member name in our sole discretion. You agree not to transfer or resell your use of or access to www.kitsbyshop.com or permit anyone else whose account or membership was suspended or terminated to use www.kitsbyshop.com through your account, member name or password. If you have reason to believe that your password is no longer secure, you must promptly change your password by updating your member information, and immediately notify us by emailing. You are solely responsible for maintaining the confidentiality of your member name and password for any and all activities (including purchases) that are conducted through your account.

Access, Change or Delete Your Information

You may, at any time, access and update or remove your personal information by contacting our store via email. In addition, if you prefer not to receive information from us, either through e-mail or regular mail, you may opt out of receiving these emails where possible from within the body of these emails.

Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone or email if we have other questions regarding your order.

Termination of Your Account

You understand and agree that KID CARE may, in its sole discretion and at any time, terminate your password or account and immediately deactivate and/or delete any or all information about and concerning your account, including your registration information.

You understand and agree that KID CARE may take any one or more of these actions without prior notice to you. You understand and agree that KID CARE shall not have any liability to you or any other person for any termination of your access to your account and/or the removal of information concerning your account.

Licence to Use Our Website

KID CARE grants you a non-exclusive, non-transferable, limited right to access, use and display of www.kitsbyshop.com, and the materials thereon for your personal use only, provided that you comply fully with these Terms. You will not interfere or attempt to interfere with the operation of www.kitsbyshop.com in any way through any means or device including, but not limited to, spamming, hacking, and uploading computer viruses or time bombs, or any other means expressly prohibited by any provision of these Terms.

You understand and agree that you may not reproduce copy, resell, manipulate, or exploit any part of www.kitsbyshop.com for any commercial purpose, nor may you frame or mirror any part of www.kitsbyshop.com without KID CARE's prior written authorization. Further you may not create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from www.kitsbyshop.com without the prior written permission of KID CARE.

Disclaimer of Warranty

(A) Users expressly agree that use of the service is at his or her sole risk. NeitherKID CARE, its affiliates nor any of their respective employees, agents, third-party content providers or licensees, if any, warrant that the service will be uninterrupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service.

(B) The service is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

(C) The disclaimers of liability contained in this section apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.

(D) In no event will KID CARE or any person or entity involved in creating, producing, or distributing the service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty.

(E) KID CARE neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on the online service.

(F) KID CARE does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.

Inaccuracy Disclaimer

From time to time there may be information on www.kitsbyshop.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Privacy & Security

We take seriously the issue of safeguarding the privacy of information. We have created this Privacy Policy in order to better familiarize you with the information we collect or obtain, and the way in which we use this information to better operate our business and serve the needs of our guests.

What is Personal Information?

The term “Personal Information” refers to any information that can be used to identify you as an individual or is about you as an individual. It can include, among other things, your name, address, age, gender and personal financial history.

How is Personal Information Collected?

While in the process of browsing our website, you also provide us with information that does not reveal your personal identity—what type of product you're seeking information about, for example. We use this aggregated, anonymous data mainly for website improvements, but we do not connect it to any Personal Information, such as your name or address.

While you explore our website for the information that interests you, you may wish to put in a specific “Information Request” about one of our categories or products, or you may wish to participate in one of our online surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip code, email address and phone number.

In the event you choose to provide us with this information, we will use it for the purpose solicited as well as to enhance our ability to provide services to you. We will only email you where and when it is appropriate, and you can choose a number of alternate methods by which to receive a reply to a request. Your use and navigation of our website shall constitute your acknowledgment to the terms and conditions of this Privacy Policy generally, and your transmittal or provision of Personal Information shall constitute your acknowledgment of and agreement to the terms and conditions contained in this Privacy Policy with regard to Personal Information. If you are uncomfortable providing this information over the Internet, you can always call our offices and representatives.

If you wish, you may also submit your email address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes; we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time as it is our desire to allow each visitor to have the ability to accept or decline any form of communication from us.

How Do We Store Information?

We regularly obtain and store information in both digital and physical form. In order to better facilitate the security for Personal Information, we endeavor to store Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to limit and control access to this information.

Primarily, the information stored on our customer database systems includes what is needed in order to facilitate the provision of our services and to improve the efficiency of your visit. Customer name, address, phone numbers and credit card number are recorded and made available as needed when you complete a transaction.

It is important to note that there is always risk associated with disclosing any information and in particular with regard to method of disclosure used. For example, email communication can not be guaranteed as secure, so there is a risk inherent in the use of email. Please be aware of this when requesting information or sending forms to us by email (for example, from the Contact Us section of our website). We recommend that you do not include any confidential information (e.g., credit card information) when using email. For your protection, our email responses to you will not include any confidential information.

Finally, we cannot and do not warrant the operation of the reservation website and/or matters relating to its security as it is not our site nor does it, to the maximum extent permitted by law, warrant or guarantee privacy. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion as it can be easier for someone to attempt to get access to your profile and Personal Information while you are logged on.

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